I saw a quote from Kerry Patterson (of Crucial Conversations fame) in an email this week:
I learned that if I put grandpa’s fedora on a stranger—instantly transforming him or her into a person I loved dearly—the stranger became someone worthy of my care and attention. Putting a face on the faceless masses, assigning a name to a crime or war victim, thinking of the people who cause you grief —thinking of them as real people with children of their own—well, this humanizing act has a dramatic impact on how you first think about and then treat them.Who do you need to re-humanize?
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